Support - Help with your Issues

My ZTiC connector is not running. What should I do ?
Log in to your account. Click on Sync Errors.

You will get to see why exactly the connector did not run.

Quick Checklist to fix your issue
7 out 10 times, this checklist has helped our customers to solve their issue immediately.

• Check if the credentials Zoho CRM Auth token and iContact Username, App password,Application Id you entered are right
• Check the Start Date in your Zoho Campaign. Campaign must have started for connector to process it.
• Check the End Date in your Zoho Campaign. If Campaign has expired then connector will not process it.
• There is a List in iContact with same name as the name of the Campaign in Zoho
• There are Leads/Contacts present in the Campaigns of your Zoho
• The email Ids in your Zoho CRM are Valid
• No same email Id is assigned to more than one lead/contact in your Zoho
• And of course please check if Your Sync has taken place before checking the data
• Check if fields have compatible format before mapping them

Good news is we have made our product in such a way that you can fix most of the issue right from your place.

But if you are not able to fix it, you can always talk to us at support@kloudconnectors.com

At what time my Sync will happen ?
Just Login to your account. Click on Sync Timings.
You will get to know sync timings.

Did my Sync happen at all ?
Why don’t you find it out yourself?
Just log in to your account and check the tab Sync Timings and Sync Details.

Here you will get to know whether your last Sync happened or not, at what time did it happen and how it went through.

Where can I get help if I face any issue ?
You can go through FAQs to fix your issue yourself
You can log in to your account and check sync errors and try to fix it yourself
You can chat with our support agent at Kloud Connectors
And of course You can always write to us at support@kloudconnectors.com

Can we check campaign responses in Zoho CRM for respective campaigns sent from iContact? If yes, then how are responses mapped in Zoho CRM ?
Yes. We do process campaign responses back into Zoho CRM. The mapping is as follows: