Support - Help with your Issues

My SFCM connector is not running. What should I do ?

Log in to your account. Click on Sync Errors.
You will get to see why exactly the connector did not run.

Quick Checklist to fix your issue :

7 out 10 times, this checklist has helped our customers to solve their issue immediately.

• Check if the credentials (username and password) of Salesforce and Campaign Monitor you entered are right
• Check if the List exIt’s in Campaign Monitor
• The email Ids in your Salesforce are Valid
• No same email Id is assigned to more than one lead/contact in your Salesforce
• And of course please check if Your Sync has taken place before checking the data

Good news is we have made our product in such a way that you can fix most of the issue right from your place.
But if you are not able to fix it, you can always talk to us at support@kloudconnectors.com

At what time my Sync will happen ?
Just Login to your account. Click on the ‘My Account’ link , then click on Sync Timings of your Connector.
You will get to know sync timings.

Did my Sync happen at all ?
Why don’t you find it out yourself?
Just log in to your account and check the tab Sync Timings and Sync Details.

Here you will get to know whether your last Sync happened or not, at what time did it happen and how it went through.

Where can I get help if I face any issue ?
You can go through FAQs to fix your issue yourself
You can log in to your account and check sync errors and try to fix it yourself
You can chat with our support agent at Kloud Connectors
And of course You can always write to us at support@kloudconnectors.com

Can we check campaign responses in Salesforce for respective campaigns sent from Campaign Monitor? If yes, then how are responses mapped in Salesforce ?
Yes. We do process campaign responses back into Salesforce. The mapping is as follows: